lisa robertson.com Complaint

lisa robertson.com Complaint

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Poor customer svce


Haven't found the customer service person(s) to be helpful or empathetic. Just returned a candelabra for candles and didn't mark the return item as defective (although it was). I marked "other" and explained that 2 of the pillar holders were skewed and made the pillar look crooked. Because I didn't mark defective, the amount refunded was less the return shipping. I advised the customer service rep why I only indicated "other". When I looked at my E-mail today, I was not refunded the total amount. I could live with this if I felt that the rep had at least consulted up the line as to my reasoning rather than to just ignore what I explained. Prior to this incident, I made a request that Lisa Robertson be consulted about trying to get a type of weight that could be attached to the clasp in the back to assist in not having the necklace turn while being worn. My request was totally ignored and I doubt that Lisa Robertson was even advised that this is a likely problem for this particular slightly more expensive necklace than she ordinarily sells.
Whether or not my issues can be resolved, I have found the reps to be rather non-responsive and not willing to possibly pursue the problem higher.

This is a relatively new online business operated by a former QVC host. I am almost positive that if she were consulted, she would have a slightly softer approach to how her reps have responded.


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